Ontario Health (Trillium Gift of Life Network) Privacy

Privacy Responsibilities & Confidentiality of Personal Information

Trillium Gift of Life Network (TGLN), a part of Ontario Health, anchors its privacy principles in its legislative requirements and in accordance with privacy best practices.

TGLN collects, uses and discloses personal information under the authority of the Gift of Life Act for the purposes of planning, coordinating, supporting and reporting on all aspects of life saving and life enhancing organ and tissue donation and transplantation.

"Personal information" means any identifiable information held by TGLN, relating to potential donors, donors, patients waiting for transplants, transplant recipients and their respective families and next of kin. That might include data elements such as: a person's name and contact information (telephone number or address), identification number(s), blood type, description of their physical health, Ontario Health Insurance Plan (OHIP) number, physician's name, and information relating to race, ethnicity, and religion.

TGLN takes its responsibilities and obligations to respect the privacy rights of individuals and to protect the confidentiality of the personal information it holds seriously. TGLN staff are required to comply with applicable legislation, Ontario Health's privacy policies and procedures and report privacy issues, concerns and questions to Ontario Health's Privacy Office.

Access to Information/Freedom of Information (FOI)

TGLN is subject to Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA). FIPPA establishes rules for the management of personal information and the protection of the confidentiality of that information and provides individuals with a right of access to information under TGLN’s custody and/or control.

Requesting Access to Information (“FOI”)

Follow these easy steps to make an Access to Information (or Freedom of Information (FOI) Request):

1. Details for submitting an FOI request to Ontario Health are available here. Please be sure to be specific and don’t forget to sign the form.
2. Prepare a cheque or money order for $5 payable to “Minister of Finance”.
3. Submit your completed form and non-refundable $5 application fee to:

Freedom of Information Lead
Ontario Health
500 – 525 University Avenue
Toronto, ON  M5G 2L3

Access to Information (FOI) FAQs

 

Recording of Ingoing and Outgoing Telephone Calls

All incoming and outgoing telephone calls in TGLN's Provincial Resource Centre are recorded for quality control and risk management purposes, regulatory compliance and to support donation and transplantation case management.

TGLN uses a secure cloud-based telephony system that encrypts, records and stores all incoming and outgoing telephone calls. Only authorized staff, on a need-to-know basis, have access to these recordings. All recordings are retained in accordance with Ontario Health’s policies on record retention.

Website Privacy Policy

TGLN only collects personal information such as name and email if you choose to voluntarily provide it through our website. The content of your message to TGLN will not be disclosed to anyone except for TGLN staff and/or partners who need the information in order to respond to the message. The personal information collected online on this website is collected under the authority of the Gift of Life Act. Any personal information that is provided to TGLN is only used for the purposes that have been directed, or to respond to a request. No individual will be added to any government or other mailing lists, nor will any information be disclosed to anyone else, except as may be authorized by law.